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How can I return or exchange an order?

You may return or exchange an item within 14 days. Please include the original packing slip and packaging if available. We strongly recommend using a shipping method with tracking.

olloclip Returns
olloclip, LLC.
19655 Descartes
Foothill Ranch, CA 92610

Returns and exchanges are typically processed within 3-4 business days of receipt. Please allow several business days for credits to be posted to your account. You will receive an email once your return or exchange has been processed.

Questions regarding returns/exchanges can be sent to support@olloclip.com

 

 

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Care & Maintenance

We recommend keeping your device and olloclip products free of all debris and foreign particles to prevent any damage to either product. olloclip products will not damage your device. However, debris and foreign particles that come between your olloclip product and device could cause damage. Prior to putting your olloclip product on your device, use a soft, lint-free cloth to clean your device. It is also recommended that you ensure there is not any debris or foreign particles on the olloclip product itself. Placing an olloclip product on a device with a broken front or rear glass may cause pieces of glass to become embedded into the olloclip product and could cause damage to devices with which the olloclip product is subsequently used.

 

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Warranty Information

1-Year Warranty: We provided a One Year Limited Warranty for all olloclip products. They are guaranteed to be free from defects in materials and craftsmanship under normal use for a period of one year from the original date of purchase. At the sole discretion of olloclip, any defective product will be repaired or replaced with the same or an equivalent product. All original olloclip products must be purchased directly from olloclip or from an authorized reseller to be eligible for and covered under the One Year Limited Warranty. A sales receipt from the original olloclip authorized reseller is required for warranty service.

Exclusions: Our One Year Limited Warranty does not cover misuses, accidental damage, or abuse. Any damage caused by alterations made to an olloclip product or by using the olloclip product for other than its intended use is not covered under warranty. Damage to any non-olloclip product is excluded with any limitation. Shipping charges associated with returning any product for warranty service are not covered under the One Year Limited Warranty.

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